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VITALCAST™ Introducing VitalCAST—an enterprise wide broadcast solution for communicating all kinds of information from employee news, business updates, upcoming events, live external data feeds, including sports, weather or business information. Whether using LED, LCD, plasma, television, or outdoor displays to communicate your messages, VitalCAST will deliver your business vitals to your intended audience from the exercise room to the executive offices. VitalCAST is a solution that will excite, inform and educate your target audience with real-time information from multiple sources. The software is a powerful, yet extremely easy-to-use, scalable platform that allows you to coordinate and manage all of your displays, whether they are on-site or at other remote locations. What's more, it enables you to customize, change and update the content on each display in near real-time, which makes your business both more flexible and more responsive to your customers' needs. What makes VitalCAST unique? It gives you complete control, enabling you to directly upload your information for immediate display in an attention-grabbing, media-rich format. It's also extremely versatile, allowing you to play a wide variety of media and video formats. Best of all, it requires no in-depth assistance from your IT department. VitalCAST coordinates display content seamlessly throughout your entire organization. The system is extremely user friendly and allows you to preview all playlists prior to updating each display. A complete VitalCAST system includes all PC hardware and peripherals, indoor and/or outdoor LCD displays, software licenses, training & support. VitalCAST's scalability seamlessly handles the needs of any size organization, large or small, and any number of different industries and businesses. You can schedule content on any display by time and date, you can easily customize information for just a handful of people at a single facility or for thousands of viewers across a multi-departmental, multi-site organization. Content updates are reflected on the displays within minutes. With VitalCAST, your entire business can be empowered with the real-time and event-driven messaging that will take business and customer performance to the next level. QUICKCOM ENTERPRISE™  The QuickCOM Enterprise Engine is the powerhouse behind QuickCOM. With built-in scalability, it seamlessly handles the needs of any size organization—large or small. So you can easily distribute information to just a handful of people or to thousands of users across a multi-departmental, multi-site organization. The QuickCOM Engine components include: • Vital Inputs. QuickCOM Enterprise Engine continuously collects real-time and event-driven information from any number of disparate systems and databases—like contact center and help desk systems, mainframe applications and databases, e-mail applications, network monitoring systems, Texas Digital QuickSEND ad-hoc messaging and more. Then the QuickCOM Engine organizes everything under a single platform for communication. • Dynamic User Administration. The Dynamic User Administration component simplifies the management and clearance of system users by leveraging your current identity management solution for user logons and passwords. Because it's easy for you to define access and capabilities by user, user groups and user roles, QuickCOM Enterprise makes things simple to manage and scaleable to your company's operation. • Output Director. The Output Director streamlines distribution—determining who gets what, how they get it and when they get it. With it, you are able to easily define user rules, thresholds and filters that determine and trigger the distribution of specific, critical information. In addition, the Output Director allows you to tailor and/or translate the message by audience. For example, messages intended for use by IT versus those for a contact center. DASHBOARD™  Dashboard is a scalable solution that enables you to push automated data to thousands of users across a multi-site/ multi-department organization. In addition, you have the ability to customize your displays by role (agent, supervisor or manager) and assign different levels of capabilities and views (charts, graphs and gauges) for users or groups of users. Supervisors can monitor the queues and agents under their purview and can use charts and gauges to create their own intuitive views. Dashboards can be displayed in any size—such as full screen, partial screen or even on the taskbar—based on the user’s needs. Because Dashboard is not tied to a particular PC address, you can access your dashboard from any PC you log into. What’s more, multiple users can use the Dashboard software on the same PC without incurring additional costs using concurrent licensing. Dashboard was designed from the ground up to integrate with Microsoft’s Active Directory, enabling administrators to easily direct information to groups of users. For customers that do not utilize Active Directory, Dashboard integrates with Windows NT domain security or Texas Digital’s proprietary security model. For assistance on your project call Mainline Computer Products toll free at: (800)-686-5312 or E-mail: DesignHelp@mldelivers.com |
